After sales service / Distributor / Fabrication / Repair / Stainless Steel / Warranty

Warranty of Fabrication

Coverage: This warranty pertains to all kitchen fabrication products (“Products”) sold by Brandon to the Customer. It encompasses defects in materials and craftsmanship under normal usage and service conditions. The warranty is valid for a period of 12 months from the date of installation at the Customer’s site or 18 months from the date of delivery from Brandon to the Customer, whichever occurs first.

Warranty Services: Should any Product be found defective within the warranty period, Brandon commits to the following remedies, at its discretion:

  1. Repair: The defective Product will be repaired at no cost to the Customer, covering both parts and labor.
  2. Replacement: The defective Product may be replaced with a comparable product, depending on availability and at no additional charge to the Customer.
  3. Reimbursement: Brandon may opt to reimburse the Customer for the cost of the defective Product (Ex-factory). 

Brandon reserves the right to determine the most appropriate remedy based on the circumstances of the claim.

Limitations: This warranty does not cover:

  • Consumable
  • Damage resulting from misuse, abuse, accidents, alterations, improper installation, shipping and transportation, or other acts which are not the fault of Brandon, including damage caused by third parties.
  • Normal wear and tear.
  • Cosmetic damage that does not affect the functionality of the Product.
  • Products that have been modified without the written permission of Brandon.
  • The loss due to the defect

Notwithstanding any other provision in this agreement, in no event shall Brandon be liable to the Customer or any third parties for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use or inability to use the Products provided under this agreement, including but not limited to damages for lost profits, loss of business, injury to employees or third party, business interruption, loss of business information, loss of data, loss of goodwill, work stoppage, accuracy of results, computer failure or malfunction, or damages resulting from any defects, imperfections, or malfunctions of the Products.

This limitation applies regardless of whether such damages are sought based on breach of warranty, breach of contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Brandon has been advised of the possibility of such damages.

Brandon’s total liability to the Customer for actual damages for any cause whatsoever, and regardless of the form of the action, will be limited to the amount paid by the Customer for the specific Product that caused such damage.

Voiding Circumstances: This warranty shall be void and Brandon shall have no liability under this warranty if:

  • The Product has been subjected to abnormal physical or electrical stress, including but not limited to, exposure to moisture, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Brandon.
  • The Product has been used in conjunction with components that do not meet the minimum specifications recommended by Brandon.
  • The Product serial number or warranty seal has been removed, altered, or defaced.

General Provisions: This warranty is the sole warranty provided by Brandon in connection with the Products and is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Brandon’s liability under this warranty is limited to the repair, replacement of defective Products or reimbursement as provided above.

In no event shall Brandon be liable for any indirect, incidental, special, or consequential damages.